Workplace Leadership

** HOW TO BE A GOOD LEADER

• Follow these steps

• Lead by example

• Delegate

• Don’t be ‘smart’

• Be helpful

• Recognize excellence

• Encourage TEAM efforts

• *** DEFINITION OF A GOOD LEADER

• “Someone who staff will follow without any threat of punishment or any favours being offered.”

• ***A GOOD LEADER WILL

• Support their staff.

• Be consistent and stick to principles.

• Think of others.

• Encourage staff to be “excellent”.

• Congratulate staff who perform well.

• Encourage Training and Multi-skilling. *

• ***HOW TO ENCOURAGE STAFF IMPROVEMENT

• Trust them with responsibility.

• Give them independence.

• Ensure they have interesting and challenging work.

• Know they have a good relationship with you.

• Give them constant feedback and good communications.

• Encourage good relationships with other staff. *

• ***Good Working Relationships

• - Sense of Ownership and identity

• - Uniqueness and Autonomy

• - Workplace Leadership

• - Clear Values

• - Getting feedback

• - Passion

• - Having a say

• - Learning

• - Built environment

• - Having fun

• - Being safe

• - Recruitment

• - Pay and condition

• - Community connections

 

• All these elements are equally important to ensure a happy, productive working environment.

• Contented staff, working together = efficiency and a high standard of service

• ***Good Working Relationships 1

• WORKING RELATIONSHIPS

• Staff relate to each other as friends, colleagues and co-workers.

• They support each other to ensure that the job gets done. *

• *** Working Relationships 2

• WORKPLACE LEADERSHIP

• This refers to how the immediate supervisor, team leader or manager presents themselves.

• Particularly their focus on leadership and energy; not only on management and, administration and not only paperwork. *

• *** Working Relationships 3

• HAVING A SAY

• Having all staff participating in decisions that effect the day-to-day business of the hotel.

• Even to involvement in recruitment of staff they will work with. *

• *** Working Relationships 4

• CLEAR VALUES

• Assurance that ALL staff can see and understand the overall aims and purpose of the hotel.

• Including their individual behaviour and attitude.

• And the levels of service

• *** Working Relationships 5 expected.

• BEING SAFE

• This has two aspects.

• 1. Personal safety, both physically (using equipment) and psychologically (state of mind).

• 2. Emotional safety, being protected and not in constant fear of being fired. *

• *** Working Relationships 6

• THE ENVIRONMENT

• This relates to the premises in which staff work and the equipment with which they are required to work – safely and efficiently. *

• *** Working Relationships 7

• RECRUITMENT

• Selecting the right people for each position. 

• Each staff member must share the same values and standards and approach to their work as the rest of the group. *

• *** Working Relationships 8

• PAY AND CONDITIONS

• Pay must be of a reasonable level and conditions must be to a reasonable standard.

• If staff have concerns about pay and conditions and this is resulting in complaints and discussions it is obviously effecting service and standards. *

• *** Working Relationships 9

• GETTING FEEDBACK

• Staff should always know how they are performing and what they think of each other.

• They should also know how they are progressing over time: getting better?

• Staff should be congratulated for a job well done. *

• *** Working Relationships 10

• AUTONOMY AND UNIQUENESS

• Staff should have a pride in the ability of their department to provide excellent service

• Staff who know they are the best they can possibly be radiate confidence and this can be felt by customers.  *

• *** Working Relationships 11

• SENSE OF OWNERSHIP and IDENTITY

• Staff should feel that they are special,

• They have a pride in their work,

• They know exactly what they are doing,

• And are in control of every facet of their job.  *

• *** Working Relationships 12

• LEARNING

• Staff should be encouraged to learn on the job.

• They should be able to acquire skills and knowledge from everywhere.

• Multi-skilling should be encouraged.

• In this way they develop a greater understanding of their whole workplace. *

• *** Working Relationships 14

• HAVING FUN

• All staff should be relaxed at work.

• They should be able to enjoy social interaction between each other.

• This will ensure a psychologically secure workplace. *

• *** Working Relationships 15

• COMMUNITY CONNECTIONS

• All employees should feel they are also an important part of their country and their local community. *

• *** Types of workers  1

• - I am Ok and I am not Ok

• - I trust you and I dont trust you

• This is the basis of two extremes of trust 

• And two extremes of self-worth.

• *** Types of Workers  2

• VOLUNTEERS have high levels of Trust and Self-worth. They give their all for their job, their workmates and the hotel. They show leadership and people follow them.

• *** Types of Workers 3

• The SURVIVALIST has a high degree of self-worth but a low regard for fellow workers, or the hotel. They will follow the rules but always place their OWN interests first.

• *** Types of Workers 4

• WINGERS are people with low self-worth for many reasons. They trust those around them but are dependent on them and constantly complain, ask for help and criticise others.

• *** Types of Workers  5

• The PRISONER has low self-worth, hates the hotel, their boss and their workmates. They act as though they are in jail and can’t wait to get out.

Thanks for spending your time to read this articles. Please have a good day and stay safe.