Check Out: PROCEDURE PURPOSE(Room Payment)

 1. Departure date

2. If Master Folio, Room Rate

3. If Incidental Folio, all the elements to be charged on the guest’s account

• If the guest’s reservation stipulates that the account shall be charged to the

company, confirm the procedure with the guest upon arrival.

• In the case of TA / TO guest, never disclose the negotiated rate.

• Ask the guest whether she/he needs any arrangements for transportation

regarding the departure date.

Mode of payment

• Confirm the method of payment by politely asking the guest: "Ms./Mrs./Mr. XXX

(as displayed on the Registration Card), how will you be settling your account?”.

• If the settlement is to be done by credit card, kindly ask the guest: "May I make

an imprint of your credit card". When making the imprint of a credit card (not

necessarily the same as the one used upon the check-out), check the expiry date

and whether the name mentioned and signature displayed on the card match the

guest’s name. Eventually inform the guest that the credit card imprint will speed

up the check-out process.

• If the settlement is to be done by cash, a deposit (the amount is to be pre-

established by the Management Team relative to the hotel’s Room Rate

Structure) is to be requested.

• Personal cheques cannot be accepted.

Thanks for spending your time to read articles. Please have a good day and stay safe.