Service staff's Responsibilities

 General Responsibilities

 Welcome guest with smile

 Greets customer by name whenever it possible and escorts

them to the table

 Check comfort and seating arrangement

 Served face towel and Lay napkin

 Suggestion’s selling

 Take Customer’s drink and food order

 Repeat order

a. Excuse me “Sir/ Madam, May I repeat your order

please”

b. Your order for _____pcs. Of......

c. Sauce

d. Drink (alcohol or non‐alcohol)(sparkling or still water)

e. Extra’s portion

f. Meat Temperature

g. Which would you like to be served first?

h. Would that be all, Sir/Madam?

i. Thanks guest “Sir/Madam thank you so much for your

order, I do hope you will enjoy your dinner this

afternoon/evening

 Brings food and dinks to the customer’s table

 Check satisfaction

 Always walk around the restaurant with your eyes open.

Example don’t go back to the kitchen, without looking

around and see if a guest need something

 Clearing and crumbing

 Ask if they need anything else

 Presenting the bill

 Observe customers and anticipates what customer will

need

 Thanks guest

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