Tips of Good Service in Restaurant

-  Never stand around in groups of more than two, stay at your station

- Never use profanity

- Always greet your guests by making eye contact with them and with a

smile

- Take guest complaints to your supervisor or solve them yourself if

possible

- Avoid conversations with other employees, especially in the presence of

guest

- Say “Thank you” when tipped, regardless of the amount

- Do not give loud orders

- Never hurry your guests

- Never argue with anyone, especially with the guest

- Carry menu in your hand not under arms

- Do nor mob your face with the side‐towel, and never carry a side‐towel

under your arm or on your shoulder

- Do not put hands in pocket or on hips

- Always use a clean towel

- Do not cross arms in front of chest

- Do not lean on chairs or put your foot on a chair rung. Stand erect or bend

from the waist to listen clearly. Do not crouch down or bend at the knees

- Do not complaint about food to kitchen personnel, tell your supervisor

- If you spill something on a guest, apologize, clean it up and advise your

supervisor

- Do not point in the dining room or gesture at a table

- Always be courteous

- Walk briskly but not run

- Do not walk briskly when leading guests to their seat

- If a guest drops a napkin or flatware, replace it with a clean one

- Do not yell in the kitchen. Any problems with food should be directed to

the manager

- If there is any problem with either the food or the drink do your best to

fix it and make the guest happy. You can suggest another drink, or offer to

take it off the bill or make it again to the guest’s instructions. Be sure to

inform the manager immediately

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